Contact

Contact us

Email hello@trailsip.club and a person will reply, usually within two business days. We answer Monday to Friday and do not have a phone line.

Use the form below, or email us directly — both reach the same inbox.

What to include

If your message is about an existing order, include your order number and the email address you ordered with. That is all we need to find it; you do not need to attach anything else.

The three questions we get most

Where is my order?
Processing takes 1–3 business days, and delivery takes 10–20 business days after that. If you are inside that window, your order is on its way and there is nothing to fix. If you are past it, email us and we will chase it or replace it.

Can I change or cancel my order?
Yes, if it has not shipped. Processing takes 1–3 business days, so there is usually a window — email us as soon as you can. Once it has left the supplier we cannot recall it, and we do not take items back for a change of mind, so tell us quickly if you need to cancel. What we do cover is set out in the returns policy.

Is this right for my animal?
Ask. Tell us the size and species and we will give you a straight answer, including if the answer is no. The bowl holds 285 ml, which suits cats and small to medium dogs well and means refills for a large dog on a long walk.

Business details

Trailsip
Email: hello@trailsip.club

We trade online only, so email is the way to reach us.