Shipping policy

Last updated: 4 September 2026

The short version

Processing takes 1–3 business days. Delivery takes a further 10–20 business days. Shipping is free on every order, with no minimum.

Where we ship

We ship to addresses in the United States only. We do not currently ship anywhere else. If your country is not available at checkout, that is why.

Processing time

Orders are processed within 1–3 business days of being placed. Business days are Monday to Friday, excluding public holidays. An order placed on a Friday evening will usually begin processing the following Monday.

You will receive a confirmation email when you order, and a second email with tracking when the parcel is dispatched.

Delivery time

After dispatch, delivery takes 10–20 business days. In calendar terms that is roughly two to four weeks, and you should plan for the longer end of that rather than the shorter one.

Our stock is fulfilled by an overseas supplier and travels by standard international post. This is why delivery is measured in weeks rather than days, and it is also why shipping is free — the cost is built into the product price rather than added at checkout.

We do not offer express, expedited, or next-day shipping, and we will not promise a delivery date we cannot control. If you need a pet water bottle by a specific date within the next two weeks, buy one locally instead. We would rather say that here than disappoint you later.

Shipping cost

Free, to every US address, on every order. There is no minimum spend and no surcharge for remote addresses.

Tracking

A tracking number is emailed when your order is dispatched. Tracking for international post can take several days to begin updating, and it is normal for it to sit unchanged for a stretch while the parcel is in transit between countries. This is not a sign that something is wrong.

Import charges

Your order ships from an overseas supplier. The price you pay at checkout does not include any import duty or tax that US customs may apply on arrival. We do not collect such charges, we cannot predict them, and any that are levied are the responsibility of the recipient.

Delays

Weather, customs inspections, postal strikes and peak periods can push delivery past 20 business days. We cannot prevent these.

If your order has not arrived 25 business days after dispatch, email hello@trailsip.club with your order number and we will either chase the carrier, resend the order, or refund you in full. You choose which.

Wrong address

Check your delivery address before you complete checkout. If an order is returned to the supplier because the address was incomplete or incorrect, we will resend it once you confirm a corrected address, and you will not be charged again for shipping. We cannot intercept a parcel that is already in transit.

Lost or damaged parcels

If your parcel arrives damaged, photograph it before unpacking anything further and email the photographs to hello@trailsip.club within 14 days of delivery. We will replace it. If tracking shows delivery but nothing arrived, contact us and we will open an inquiry with the carrier.

Questions

Email hello@trailsip.club. We reply Monday to Friday, usually within two business days.