FAQ
Frequently asked questions
How much water does it hold?
285 ml, which is 9.6 fluid ounces. That is enough for several drinks for a small or medium dog on an hour's walk, and comfortably more than a cat will take in one sitting. For a large dog on a long hike, plan on refilling.
How do I clean it?
Rinse the bottle with warm water and a little dish soap. The silicone shell folds back completely, so you can reach the whole bowl surface with a cloth or sponge — there is no narrow channel to get into. Leave the stopper out while it dries so the inside airs properly. Hand washing is the method we recommend.
Will it fit in a backpack pocket?
Usually, but check the shape of yours. Trailsip is round rather than tall — 8.7 cm across and 9 cm high — so it drops into an open side pocket or a stretch mesh pocket easily, but it is wider than a standard slim water bottle and will not slide into a narrow sleeve made for one. If your pack has no pocket that suits, the wrist strap has a clip that fastens to a shoulder strap, a belt loop, or a harness ring.
Can cats use it as well as dogs?
Yes. The bowl is shallow and open rather than a spout you have to lick at, which is what makes it work for cats as well as for dogs. It suits both.
What colours does it come in?
Two: Blue and Pink. The colour is the silicone shell and strap; the bottle body is stainless steel in both.
Where do you ship?
The United States only. We do not currently ship anywhere else.
How long will delivery take?
Orders take 1–3 business days to process, then 10–20 business days to arrive. Shipping is free anywhere in the United States. Full detail is on the Shipping Policy page.
Can I return it?
Not for a change of mind — nothing is shipped back to us. If it arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with photos of the item and the packaging, and we will replace it or refund you in full. You keep the item either way. The Returns and Refunds page has the detail.
Something else?
Email hello@trailsip.club. We reply Monday to Friday, usually within two business days.